PCPA Online Privacy Statement

Information Collection and Use

PCPA is the sole owner of the information collected on this site. We collect information from our users at several different points on our Web site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

PCPA Newsletter

To receive our E-News, a user fills in an online form that requests First Name, Last Name, and E-mail Address . The only required field to join is the E-mail address that is used to send monthly newsletters with information about PCPA. Topics include opening performances, new links on our web site, or special offers or discounted tickets. Each newsletter contains an opt-out option that gives the user the ability to remove their name and information from the newsletter database. Also see Opt-in and Opt-out below.

Online Ticket Purchases and Online Forms

We use several forms on our web site to obtain specific information. There are multiple forms for ordering tickets to performances, a form to contact PCPA and to be added to our mailing list, and a form to sign-up for our electronic newsletter. Ticket purchases require specific information regarding the performance(s) users wish to purchase along with personal contact information (e.g. name and address) and payment information (e.g. credit card number, expiration date). This information is secured and used for billing purposes and to complete the customer’s order. Upon submitting the form, this information is sent directly to the Box Office Manager who processes, or oversees, the processing of the order. This information becomes part of PCPA’s ticketing software database to be used for future ticket purchase verifications and for soliciting tickets for upcoming seasons. If we should have trouble processing an order, the information will be used to contact the user. This personal information is not retained, shared, or stored with any company other than PCPA.


A cookie is a piece of data stored on the user’s hard drive containing information about the user.
PCPA uses cookies including google to calculate analytical information, facebook integration to measure and improve advertisements, and google double-click to present users with ads that are relevant to them according to the user profile. Cookies are also used temporarily to facilitate ticket purchasing online.

Log Files

We use IP addresses to analyze trends, administer the web site, track user’s movement, and gather broad demographic information. This information is used for marketing and web tracking purposes only.


This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site will request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and, therefore, the user has the choice of whether or not to disclose such information. Information requested may include contact information (such as name and e-mail address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and PCPA’s customer service.


PCPA intent is to protect our users’ information. When users submit sensitive information online, the information is treated with the same confidentiality that customers receive when placing phone orders. At PCPA, we also do everything in our power to protect user information off-line. All of our users’ information is limited to employees in restricted access offices where the information remains confidential. Only a limited number of employees who need the information to perform a specific job (e.g. a customer service representative) are granted access to personally identifiable information. These employees must also use password-protected log-in authentication to access personal accounts. If you have any questions about the security at our Web site, you can send an e-mail to pcpa@pcpa.org

Correction / Updating Personal Information

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we provide a way to correct, update or remove that user’s personal data provided to us. This is done by contacting the PCPA box office by phone – (805) 922-8313, mail – PCPA, 800 S. College Dr, Santa Maria, CA 93454, or by E-mail – boxoffice@pcpa.org.


Our users choose to share their information to be placed on a mailing list, to receive our electronic newsletter, make purchases, or answer surveys.


Our users have the opportunity to ‘opt-out’ or remove their name and information from our database by selecting the link included at the end of all electronic newsletters or by contacting the PCPA box office: by phone – (805) 922-8313, mail – PO Box 1700, Santa Maria, CA 93456-1700, or by E-mail – boxoffice@pcpa.org. All electronic newsletters include an opt-out link.

Notification of Changes

If we decide to change our privacy policy, we will post those changes at this location so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.